Moonera support
Get the right issue to the right channel.
Use the agreed client channel for active service requests. For new enquiries, privacy matters or security reports, choose the relevant contact below.
Client support
Use the agreed support channel and include the affected URL, impact, start time and screenshots where safe.
Open WhatsAppPrivacy requests
Use the Data Request form for access, correction, erasure, consent withdrawal or a privacy grievance.
Privacy contactSecurity reports
Follow the Responsible Disclosure policy. Do not test assets without explicit authorisation.
Security contactFor urgent service impact
State “URGENT” only for active material service disruption or a credible security incident. Response targets depend on the accepted plan or service order.